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Privacy Policy

At Missing Link Business Sales, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all clients and users across Australia, including NSW.

What is Personal Information?

“Personal Information” is any information that identifies you, or by which you could reasonably be identified. This includes your:

  • Name, contact details, and occupation
  • Financial information, business ownership, or corporate details
  • Identification documents (e.g., driver’s license, passport)
  • Any other information you provide to us

Sensitive information (such as health or government-issued ID details) is treated with extra care and is only collected or used where necessary for providing our services.

What Personal Information We Collect

We may collect:

  • Contact details (name, phone, email, postal address)
  • Business and financial information (ownership, revenue, liabilities)
  • Identification documents (driver’s license, passport)
  • ASIC extracts or PPSR reports (for vendors)
  • Utility bills, bank statements, or other documentation necessary to provide services
  • Any additional information you voluntarily provide

We may also collect information from publicly available sources or referrals.

How We Collect Your Personal Information

We usually collect your information directly from you, via:

  • Email, phone, letters, or in-person meetings
  • Forms or enquiries submitted through our website

We may also receive information from:

  • Public databases (e.g., Titles Office, ASIC)
  • Referrals from clients or partners

Unsolicited Personal Information

If we receive personal information we did not request, we will check whether it could have been collected lawfully. If not, we will securely destroy or de-identify it.

Why We Collect Your Personal Information

Your information is collected to:

  • Provide valuations, strategic assessments, and business sale services
  • Comply with legal obligations
  • Update records and manage client relationships
  • Respond to enquiries or complaints
  • Conduct research, planning, and service improvements

We will never sell or trade your personal information.

How We Use and Disclose Your Personal Information

We may use your information to:

  • Deliver our services (valuations, strategic assessments, pathway planning)
  • Communicate service updates, offers, or marketing information (with opt-out options)
  • Conduct internal planning, quality control, and research
  • Comply with legal obligations

We may disclose your information to:

  • Our staff, contractors, or service providers
  • Legal representatives, buyers, or sellers involved in a transaction
  • Government authorities if required by law
  • Trusted IT or data hosting providers, including overseas providers

Direct marketing: You can opt out of receiving marketing communications at any time.

Website & Cookies

Our website may use cookies to enhance user experience and monitor traffic. Cookies do not collect personal information. You may adjust your browser settings to block cookies if you prefer.

Security Note: While we implement strong security measures, online transmissions carry inherent risks. Information submitted via our website is transmitted at your own risk.

Security of Personal Information

We take reasonable steps to protect your personal information, including:

  • Storing data in secure systems accessible only to authorised staff
  • Encrypting sensitive information where appropriate
  • Using reputable third-party providers for storage and payment processing
  • Permanently deleting or de-identifying information when no longer needed

Credit card details are only stored for processing payments and are deleted after the transaction.

Accessing or Correcting Your Personal Information

You may request access to or correction of your personal information at any time. We will:

  • Respond to requests promptly
  • Provide access within 21 days where possible
  • Explain in writing if we cannot provide access, e.g., for legal or privacy reasons.
International Transfers

Some service providers may store or process data outside Australia. We take reasonable steps to ensure these providers protect your information in line with Australian privacy standards.

Complaints

If you have a complaint about how your personal information is handled:

  1. Contact us at info@missinglinkbusinesssales.com.au.
  2. We will aim to resolve your complaint within 30 days.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):

Policy Updates

We may update this policy from time to time. The current version is posted on our website and was last updated 1st February, 2026.